This policy will apply to products bought directly from StarTimesGO Kenya. It does not limit rights that a customer has under applicable Kenya consumer law.
Starting a return
Contact ec_ke@startimes.com.cn with the order number, product name, reason for the request and supporting photographs where the item is damaged, defective or incorrect. Do not send a product to an unconfirmed address.
Return condition
Unless a product is defective, damaged or not as described, it should be unused, complete and returned with the supplied accessories and original packaging where reasonably possible. Product-specific hygiene, safety or sealed-item restrictions must be confirmed before launch and will be disclosed before purchase.
Assessment and refund
Returned items may be inspected to confirm the reported issue and eligibility. An approved refund will be made using the supported method communicated to the customer. The applicable return window and refund processing target are still awaiting business confirmation.
No real payment is collected while the website displays the test-site banner.